hilhorstconsultancy
Increasing profit from the customer experience
HOW WE CAN HELP
- Increasing profit from the customer experience
Hospitality consultancy
- Full front-of-house staff training and troubleshooting
Customer experience
- Good service is paramount in todays hospitality marketplace
Our Services
Assess
Members of our team will visit without giving your staff prior knowledge, to fully experience the service and facilities on offer, from the viewpoint of the customer.
Report
The findings are compiled into a detailed report where we highlight issues and potential problems in the areas we feel are affecting the performance of the business.
Solutions
We present you with a series of options not only for improvement, but ways to realise the full potential of your business, helping you to implement new processes with our mentoring.
